Shipping + Turnaround Times

Deliveries are sent with Sendle and are 100% Carbon Neutral. Orders are shipped 2-3 days after payment has been cleared (this excludes custom orders).

Shipping within Australia:

Free Shipping on orders $100+ (excluding shipping costs)
$10 Flat Rate
Pick Up available from Morningside, 4170, Brisbane. Use Pick Up option at checkout and contact us to arrange date and time

Deliveries take 2-6 business days. Rural areas can take up to 8 days.

International Shipping:

Shipping cost is calculated at the checkout and is based on the weight of products and the zone it's being sent to. Your shipping cost will be calculated at the checkout. All international shipping is tracked using Sendle tracking.

Zone 1: New Zealand (4-7 business days)

Zone 2: Asia and the Pacific (7 -14 business days)

Zone 3: Canada and USA. (7 -14 business days)

Zone 4: Europe. (7 -14 business days)

Zone 5: Rest of the world (10-20 business days)

Customs, Import Tax and Duty Payments:

Deliveries sent outside Australia may be subject to additional custom fees and taxes. All Sendle parcels are counted as ‘Delivery Duties Unpaid’, which means customers have to pay for any potential duties or charges associated with the parcel. Many Sendle parcels won’t require any import duties to be paid, because they’ll fall under the country’s low-value threshold.

Failure to Collect:

Any order that is returned to Zed&Q, due to incorrect information supplied, will incur additional postage fees if it is to be redirected to another address. We do not take responsibility for any addition postage fees.

Any order that is returned to Zed&Q, due to failure to collect or failure to pay custom fees, will be refunded (unless product is personalised or custom made) minus shipping charges and will incur a $10 AUD stocking fee.

Any order that is returned to Zed&Q damaged after multiple attempts of delivery will be further looked in too. If multiple items have been purchased, the damaged products will NOT be refunded.

Custom Designs + Turnaround:

Custom orders will be processed once full payment has been received.

Customers will receive a digital proof sample within 2-6 days to be approved before we commence production. If a response is not received within 7 days, Zed&Q reserves the right to cancel and issue a refund.

All custom wooden products will have a 2-3 week turnaround (excluding shipping). All other custom products will have a 2-6 day turnaround (excluding shipping).